Shipment not reached to customer- Amazon

2 Answers

In this situation Amazon does not allow you to document a reshipment record. Instead, the seller can reship the product at their own expense and bear that risk or not.

Amazon recommends the seller to refund the amount to the customer and ask the buyer to place a new order again. Amazon has done reshipment on low-cost products only not on valued products.


When dealing with Amazon, go first to the "Contact Us" page and find the order. Check the box next to the missing item. From the "Tell Us More" dropdown menu, select "Where's my stuff?" and then "Tracking shows delivered but shipment not received."